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The Spirit of Discovery
Wharf Hotels is a Hong Kong SAR of China’s heritage hotel management company, an Asian corporation recognising diverse cultures that celebrates The Spirit of Discovery. Formerly known as Marco Polo Hotels Management Limited, Wharf Hotels is a wholly owned subsidiary of The Wharf (Holdings) Limited, operating luxury and premium brands Niccolo and Marco Polo Hotels across Asia.
Honouring its Silk Road heritage, Wharf Hotels pays homage to the legendary spirit of travel, exploring and sharing experiences as the embodiment of Niccolo and Marco Polo Hotels, the essence of which can be found in each of its vibrant locations.
Currently managing sixteen hotels in mainland China, Hong Kong SAR of China and the Philippines with one new hotel currently under development, the portfolio of Wharf Hotels will strengthen to seventeen hotels by 2021.
Today, Wharf Hotels operates as a business entity for utilisation in contracting, development, talent and other corporate platforms.The Wharf (Holdings) Limited
The Niccolo Spirit
Inspired by luxury fashion, Niccolo is a collection of contemporary chic hotels with the most desirable, highly prized addresses. Underpinning everything we do is the desire to make life effortlessly luxurious for our guests. While our hotels are modern sophisticated spaces, we also value the timeless pleasures of impeccable hospitality from another golden era in travel. Debuting our contemporary chic short film, we invite you to step into the world of Niccolo Hotels, where new encounters meet timeless pleasures.
Marco Polo Hotels embody the ethos to explore, discover and experience a destination creating unique guest experiences in established locations and drawing on the key philosophies of its namesake, Marco Polo: the explorer, global traveller, entrepreneur and connoisseur of culture – just as Marco Polo’s modern travellers are today.
An Australian, Dr Cronin has an extensive career and track record in hospitality throughout Asia and Australia. A PhD graduate and recipient of the 2016 APAC BMW Corporate Hotelier of the Year Award, Dr Cronin has held various senior marketing and operational positions in well-known international hotel groups including Hyatt International, Ritz Carlton and Dusit International.View Profile
Thomas Salg is a seasoned professional with over 25 years of experience spanning eight countries and three continents. Having joined Wharf Hotels as General Manager for Marco Polo Shenzhen in 2013, Thomas successfully achieved significant growth in financial performance, guest satisfaction and associate engagement year-on-year over this three-year tenure.
In 2016, he was promoted to General Manager of three Marco Polo Hotels – the Hongkong Hotel, Gateway and Prince before taking over Operations for Wharf Hotels in December 2017. Thomas is a graduate of Bergius Schule in Germany and a certified trainer in Culinary Arts.
Ms Chan is a seasoned finance executive with extensive experience in multinational environments, engaging in various acquisitions, treasury and business re-organization projects, and overseeing diverse corporate functions. Ms Chan started her career as an auditor in one of the Big 8 audit firms. Her last held position was the CFO and SVP of Finance of one of the leading multi-national garment manufacturers in which she had served for 20 years. Ms Chan is a CPA and member of Hong Kong Institute of Certified Public Accountants and The Institute of Chartered Secretaries.View Profile
Mr Jakobs brings with him extensive experience in high-performing sales cultures and oversees the group's sales and marketing function. Prior to joining Wharf Hotels, Mr Jakobs built an impressive career with luxury brands including corporate and property roles with St Regis, Starwood Hotels and Resorts and Six Senses across China and Thailand, leading international delegations, cultivating corporate account relationships and enhancing guest experience. He is a Masters graduate of the University of Paderborn in Germany.View Profile
Wharf Hotels is committed to operating all of its properties with a social and environmentally responsible approach.
Engaged with local communities, all Wharf Hotels participate in charity organisations, volunteer programmes and proactively participate in activities organised by social enterprises, in order for guests and Associates to contribute to advancing local communities. Responsibility extends beyond guests and Associates to the destinations in which the hotels operate, and the hotels strive to integrate hotel operations into the life of the local community in a way that enriches all parties. Where available, locally produced organic products are sourced and all our restaurants pledge to be shark-free.
Wharf Hotels was recognised as a Caring Company for 2019-2021. Launched by The Hong Kong Council of Social Service (HKCSS) in 2002, the Caring Company Scheme aims to foster strategic partnerships between the business and social services sectors to promote good corporate citizenship, create a more inclusive society and put efforts towards developing a sustainable society.
Wharf Hotels won the award for “Manpower Developer” 2019-2020. Launched by The Employees Retraining Board (ERB) in 2009, the “ERB Manpower Developer Award Scheme” aims to recognise organisations which demonstrate outstanding achievements in manpower training and development.
Project WeCan is a business-in-community programme that Wharf Hotels collaborates within Hong Kong SAR of China, designed to offer care and opportunities for less-privileged students in Hong Kong. Project WeCan was established as an open platform for business sponsors to work closely with schools through financial commitment and/or volunteering support for the benefit of their students who lack support and resources. The Programme began in 2011 with eleven secondary schools. Currently, there are fifty-one schools matched with thirty-one corporate partners through Project WeCan.
Wharf Hotels has partnered with EarthCheck, the world’s leading scientific benchmarking, certification and advisory group for travel and tourism, to deliver clean, safe, prosperous and healthy destinations for travellers to visit, live in, work and play. Currently, there are 13 Niccolo Hotels and Marco Polo Hotels are EarthCheck certified.
To learn more, visit www.earthcheck.org.
Hotel with Gold Certification
Hotels with Silver Certification
Hotels with Bronze Certification
Corporate citizenship is deeply rooted in our values and we place great importance in protecting the planet and our communities. As a Carbon Neutrality partner to support the Hong Kong Government’s Climate Action Plan 2050 – which sets out the vision of zero-carbon emission – we are committed to accelerating decarbonisation through reducing energy and water consumption, managing waste, minimising single-use plastic and more.
As part of Wharf Hotels’ sustainability focus, all Niccolo and Marco Polo Hotels do not serve shark fin, in line with the World Wildlife Fund’s No Shark Fin Pledge.
Sharks play a vital role in the global marine ecosystem. As top predators, they feed on weaker species and help control the population of other marine creatures in the oceans. Without the balance which sharks provide, life underwater would change forever.
At Wharf Hotels, we say no to shark fin, and pledge to provide our guests with sustainable seafood. To support the pledge, visit www.wwf.org.hk/en/whatwedo/oceans/saying_no_to_shark_fin
At Wharf Hotels we are dedicated to sustainable development and corporate responsibility. We recognise that animal welfare is an important part of a responsible food and service supply chain.
We are committed to sourcing 100% of our eggs from cage-free sources for our hotels by the end of 2025. This commitment is part of a bigger and more comprehensive ESG goal that we are progressing towards.
Wharf Hotels take pride in providing Associates with a career in which they can excel. The company is committed to positions being appointed by internal promotions and transfers.
In an effort to support Associates’ internal cross exposure and skill enhancement, Associates have the opportunity to acquire new knowledge and skills in order to strengthen their career development.
With a goal of being the first choice for Guests, Associates, Shareholders and Business Partners, Wharf Hotels commits to attracting and retaining the best people. More information about Careers with Niccolo and Marco Polo Hotels
Ms Selena Xu
Regional Director Sales - North China
Tel: (86) 135 0117 9427
Ms Joanna Qiao
Regional Director Sales - East China
Tel: (86) 21 3253 5803
Mr Kenny Lai
Regional Director Sales – South China
Tel: (86) 188 2003 3095
Mr Balwin Yeung
Group Director Global Sales
Tel: (852) 2118 7262
Ms Juni Rahardja
Regional Director Sales - South East Asia
Tel : (65) 6731 1879
Mr Junichi Tamakoshi
Regional Director Sales and Business Development - Japan
Tel: (81) 070 1531 6211
Ms Emma Cashmore
Regional Director Sales - UK & Europe
Tel : (44) 208 686 2300
Mr Balwin Yeung
Group Director Global Sales
Tel: (852) 2118 7262
As a PROVEN hotel management company, we will manage your hotel with all the passion and commitment of an owner.
As Hong Kong SAR of China’s heritage brand, Wharf Hotels is an Asian company celebrating diverse
cultures in the new centre that is the economic Power of Gravity.
This vision has led to the establishment of seventeen properties through Niccolo and Marco Polo Hotels in China, Hong Kong SAR of China and the Philippines, with one more under development. Strong performances have resulted in Wharf Hotels being counted as one of the leading hospitality brands in the Asia Pacific region.
At Niccolo and Marco Polo Hotels, we strive to be a bold, sharp and smart hospitality management organisation that provides fully integrated total solutions. As a leading Asian hotel group creating value in every encounter, we focus on sustainable growth and diversification.
We are committed to providing a 360 degree integrated hotel management service that creates exceptional value. Our Associates embody the Niccolo and Marco Polo spirit to explore, discover and experience and journey beyond.
We aim to boost the business performance of each property we manage by transforming our General Managers to become Chief Business Managers, accountable to achieve the highest possible profits and yield for the owner’s investment. We treat Restaurants and Bars not only as part of the hotel’s facilities, but as free-standing restaurants and bars that compete with the best restaurants in the local market, to make our hotel a destination in its own region.
With over 30 years of experience in the development and operation of first class hotels in the region, Wharf Hotels has an invaluable wealth of technical, marketing, and operational knowledge vital to the success of hotel operations in Asia.
Our edge comes from a unique blend of local strengths and international standards, and the ability to deliver the highest quality products and services to a loyal customer network.
Each of the new properties that are under development will offer world-class standards and full-service which is now synonymous with Niccolo and Marco Polo Hotels, in addition to adding long term value to their sister properties as well as contributing to the network of referral business and brand value.
Our expansion is through a broad strategy comprising of developing new properties, acquisition through management contracts, joint ventures with prestigious local partners and re-developing or re-branding existing hotels.
Hotels under development:
To ensure your return on investment, Niccolo and Marco Polo Hotels are involved early in the design and build process. When joining the Wharf Hotels family, access to comprehensive services, sophisticated systems and proven management practices is provided. We offer in-depth technical consultancy services from the design concept stage to the grand opening, innovative entertainment and dining solutions, superior brand standards along with a detailed critical path in the lead up to the opening.
A dedicated team assigned to your hotel will guide and support, assisting to develop the initial concept and launch campaign, in addition to providing ongoing assistance and advice for day-to-day operations. This will ensure maximum efficiency within the physical development and enhance the capability of the property to yield a superior return on investment. In joining our portfolio we will operate your property with all the commitment and passion of an owner.
During the design development and pre-opening phases of a hotel, Wharf Hotels provides in-depth technical consultancy services to the hotel owner. Early involvement ensures maximum efficiency within the physical building and enhances the property's ability to maximise revenues and yield a superior return on investment.
Wharf Hotels oversees the efficiency of the architecture and interior design; the mechanical and electrical systems; equipment procurement; compliance with fire and safety regulations; and monitors the design of water treatment, electrical, waste disposal, and other utility systems.
Wharf Hotels will review consultant proposals and design specifications from a construction cost and hotel operations point of view, making recommendations to ensure a hotel product of the highest quality.
A successful launch is important to a hotel's long-term success. Wharf Hotels’ experts guide the pre-opening team in the recruitment and training of hotel Associates and provide operating manuals, policies and procedures, and financial accounting systems necessary to establish an outstanding hotel operation.
The key to excellence is a well-crafted and professionally executed training strategy. There is no substitute for technical skills, guest relations' acumen, and outstanding supervisory talents. In every property, Wharf Hotels develops highly trained professionals who add substantial value to the hotel investment. We offer a structured approach on Talent Management and Development, and provide a caring and engaging culture where all Associates are treated as a priority. We pride ourselves in teamwork and growth within the company.
Wharf Hotels’ marketing strategy segments the sources of business into Corporate, Leisure, and MICE (meetings, incentives, conferences, exhibitions). It also targets geographically: local, national, and international travellers. Room reservations are made directly with the hotel through the industry recognised Global Distribution System (GDS), Wharf Hotels’ Centralised Reservations System, and the internet. Marketing effectiveness is achieved by using specific tactics to target each segment of the hotel's market mix.
Niccolo and Marco Polo’s well-established branding throughout the region brings instant credibility to a newly opened hotel. A customer's previous experience with the brand, a consistent brand image built through advertising and public relations, and clear market positioning provides potential guests with the confidence to select Wharf Hotels’ over non-branded or less well known brands. Research shows that Niccolo and Marco Polo have significant recognition in both the long-haul and regional markets.
Should you wish to know more about potential development opportunities with Wharf Hotels, we welcome your enquiry to:
Ms. Lucinda Chan - Vice President, Finance and Business Development
Wharf Hotels Management Limited
5/F, Marco Polo Hongkong Hotel, 3 Canton Road, Harbour City, Kowloon, Hong Kong SAR, China
Global Hotel Alliance
Niccolo and Marco Polo Hotels are members of Global Hotel Alliance, (GHA), the world’s largest alliance of independent hotel brands, bringing together 30 brands with 550 hotels in 75 countries. GHA’s award-winning loyalty programme, DISCOVERY, provides over 14 million members exclusive opportunities to immerse themselves in local culture wherever they travel. More information is available at globalhotelalliance.com.
Niccolo Hotels are a member of Ultratravel Collection, bringing together hotels of distinction for the discerning traveller. Its membership is reserved for the very best hotels and resorts in the world – genuinely luxurious and iconic properties that deliver the finest service and personalised guest experiences. Member hotels share an integrated global platform for guest recognition and loyalty rewards, the Niccolo and Marco Polo DISCOVERY programme from partner Global Hotel Alliance, as well as beneficial relationship with the multi-media brand Ultratravel, the other founding partner of Ultratravel Collection. More information is available at ultratravelcollection.com.
For assistance or enquiries, please do not hesitate to contact us at: